Mobile banking app

Project Overview

The existing mobile banking experience did not effectively support many everyday banking tasks. The challenge was to create a dedicated mobile experience that would allow customers to manage key banking activities quickly and confidently from their phones.

My Role

I worked across the product design process, from identifying usability issues and defining key user journeys to interaction design, prototyping and final UI.

The work involved translating complex banking functionality into simpler mobile flows while taking both user needs and technical constraints into account.

Challenge

Banking products contain large amounts of information, different transaction types and security requirements. On mobile, these workflows needed to remain understandable while using significantly less screen space than desktop banking.

The goal was to prioritise the most frequent customer tasks and make them easy to discover and complete.

Design Approach

I analysed the existing experience and identified usability problems across key customer journeys.

I then worked on:

- defining and simplifying key mobile user flows
- creating wireframes and interactive prototypes
- organising navigation around frequent banking tasks
- reducing unnecessary complexity in key journeys
- designing consistent interface patterns across the app
- refining the experience based on usability feedback and technical constraints

The product used a hybrid approach combining native and webview functionality. This required balancing the ideal user experience with development effort, maintainability and cross-platform consistency.

Outcome

The result was a dedicated mobile banking experience for Android and iOS that enabled customers to perform everyday banking activities directly from their phones.

The project strengthened the bank's mobile service offering and demonstrated how complex financial workflows can be translated into clearer, task-focused mobile experiences.

Key Learning

Designing for mobile banking required balancing usability, technical limitations and security. Prioritising the most important customer tasks and reducing cognitive load proved more valuable than trying to reproduce the desktop experience on a smaller screen.