Mobile banking app

SITUATION
One of northern Europe’s largest banks – which also provides services in Lithuania – needed a substantial update of its mobile banking app. The existing app was intended only for the provision of general information, did not support everyday banking services and was lacking in usability.

SOLUTION
Once I tested out all usability mistakes, I started designing the final screens in InVision.

The design was inspired by the company’s brandbook.

After research showed that the mobile website previously developed would not be the right tool to ensure that customer needs were met, a mobile app solution designed for Android and iOS platforms was offered.

A hybrid mobile app was developed that combined native and webview functionality and capabilities. The main benefits enabled were the rapid development, support and testing of apps, flexibility and multi platform support.

ADDED VALUE
Thanks to the new app, performing banking operations with a smartphone is extremely easy and convenient. More than 50,000 users have downloaded the app and are using it. Research has shown that the mobile app has been used to carry out more financial transactions than in all of the bank's branches, amounting to about 2.5% of the bank’s total services.