Bank contact page
The solution merged several previous pages, became structured with a clear hierarchy and focused on customer and business needs.
The redesigned page would be divided into three different forms of communication, adapting the hierarchy to the needs of the business (information about the call center is not so prioritized, customer assistance is offered in other ways).
Integrated map and filter with all offered objects.
A second filter can be found at the bottom (only due to technical possibilities the filters are not linked and we have two different tabs "Branches" and "ATM")
Added value
The solution merged several previous pages, became structured with a clear hierarchy and focused on customer and business needs.
Reduced by 12% call traffic to company's call centre.
Now with integrated map the customer can check their presence according to their geolocation and find the desired object.